BEST CUSTOMER SERVICE AWARD

Entry Criteria

The Best Customer Service Award recognises a clinic or team that excels in delivering exceptional customer service. Entrants must demonstrate a commitment to providing an outstanding patient experience through effective communication, personalized care, and seamless service, ensuring patient satisfaction and loyalty. This award celebrates the team’s efforts to create a welcoming, supportive, and professional environment that exceeds patient expectations.

Important Information

Open to clinics and teams providing medical or aesthetic treatments in the UAE.
The focus is on exceptional customer service, patient communication, and overall patient experience.
Entrants must comply with all relevant UAE healthcare regulations and licensing requirements.
Entrants may submit the same case in multiple eligible categories, but it can only be announced as a finalist in one, as determined by the judging panel.
The winner will be selected by a panel of judges, with no public voting element.
The entrant must abide by all competition Terms and Conditions.

Submission Requirements

250-Word Written Response – Answer a key question demonstrating how your clinic/team excels in customer service, patient care, and creating a positive patient experience.
Customer Service Presentation (PowerPoint or PDF) – Showcase customer service processes, team roles, patient care protocols, and any specific initiatives that enhance the patient journey.
Supplementary Evidence (Presentation or MOV Format) – Additional proof of customer service excellence, such as patient testimonials, feedback surveys, or examples of patient care initiatives.

Confirmations

Confirm the clinic/team’s adherence to UAE healthcare regulations and licensing standards (DHA, MOH, DOH, as applicable).
Confirm that patient care and safety protocols are strictly followed within the clinic.
Confirm patient consent has been obtained for any shared images, case studies, or testimonials.

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